CA Service Catalog Form Fails JAWS Test

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog

Issue/Introduction

Customer reports that their Service Catalog forms have failed a JAWS (Jobs Access With Speech) test, which is a test measuring the accessibility of these forms for users with disabilities.

Customer wants to know if there is any documentation on how to remediate these issues.

Customer also wants to know if they can access the form code to hopefully resolve the issues on their own.

Environment

Release : 17.X

Component : Catalog - Form Designer

Resolution

Broadcom follows the assistive technology and browser standards for any Accessible application, but no specific documentation to resolve these issues exist.

Business logic is not accessible to the customers, if the form components are managed by custom form scripts, they can add aria tags or short cuts.