ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Certificate Management page shows Non-self-signed certificate detected in Trusted Root Certificate store
book
Article ID: 228187
calendar_today
Updated On:
Products
IT Management Suite
Issue/Introduction
Certificate Management page shows the following warning:
Cause
The Trusted Root Certification Authorities store on the Notification Server has one or more certificates where "Issued By" and "Issued To" don't match. This indicates that the certificate was issued by a certificate authority other than itself.
Environment
ITMS 8.x
Resolution
Open MMC on the Notification Server
Click File > Add/Remove Snap-in
In the Available snap-ins pane, select Certificates and click "Add >"
A Certificates snap-in window should appear. Select "Computer account" and click Next, then click Finish on the next window
Before making any changes to Certificate stores, ensure you have a backup of the store or server in case any issues arise after making changes.
Expand Certificates (Local Computer) on the left pane of MMC
Expand Trusted Root Certification Authorities, click on the Certificates folder
Check all the certificates in the list. Any certs showing a different Issued To compared to Issued By are non self signed certs and should be moved to the appropriate store