Certificate Management page shows Non-self-signed certificate detected in Trusted Root Certificate store

Products

• IT Management Suite

Issue/Introduction

Certificate Management page shows the following warning:

Environment

ITMS 8.x

Cause

The Trusted Root Certification Authorities store on the Notification Server has one or more certificates where "Issued By" and "Issued To" don't match. This indicates that the certificate was issued by a certificate authority other than itself.

Resolution

1. Open MMC on the Notification Server
2. Click File > Add/Remove Snap-in
3. In the Available snap-ins pane, select Certificates and click "Add >"
4. A Certificates snap-in window should appear. Select "Computer account" and click Next, then click Finish on the next window
5. Before making any changes to Certificate stores, ensure you have a backup of the store or server in case any issues arise after making changes.
6. Expand Certificates (Local Computer) on the left pane of MMC
7. Expand Trusted Root Certification Authorities, click on the Certificates folder
8. Check all the certificates in the list. Any certs showing a different Issued To compared to Issued By are non self signed certs and should be moved to the appropriate store