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Symantec Encryption Management Server Unhandled Exception in OMC Could not initialize


Article ID: 228141


Updated On:


Gateway Email Encryption Desktop Email Encryption Drive Encryption Encryption Management Server Endpoint Encryption File Share Encryption PGP Command Line PGP Key Management Server PGP Key Mgmt Client Access and CLI API PGP SDK


After an update is applied, the following exception may appear:

"Unhandled exception in OMC: java.lang.NoClassDefFoundError: Could not initialize class
java.lang.NoClassDefFoundError: Could not initialize class
     at com.pgp.omc.AdminOverviewScreen.streamGraphImage



If the above error appears, try to find out when the exception occurred and does it produce any errors in the PGP Server UI itself.

If no errors are produced in the UI and this error does not reappear, it is benign.  In one case, this was observed after an update, but the error never reappeared.

If the error continues and will not go away, please reach out to Symantec Encryption Support for further assistance.