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Process completing but GEL script doing nothing

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Article ID: 228121

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

I have got a process that contains a GEL script. The process is completed fine, but the script seems to do nothing.

What can be the cause?

Cause

User / password of the user running the script were not correct

Resolution

Go to the process step where the script is set

Check the Custom Script Parameters tab

Ensure the user / password are set as appropriate

Ensure the XOG user is active

Additional Information

Looking at the process traces there is an error stating:

Connection error to the service XOG: Login failure