Arrow key navigation does not work in action menu with screen reader on
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Arrow key navigation does not work in action menu with screen reader on


Article ID: 228090


Updated On:


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Focus is not shifting using arrow keys when a screen reader is enabled 

Steps to Reproduce:

  1. Log in to the Modern User Experience (MUX/UX)
  2. Navigate to My timesheets
  3. Add tasks.
  4. Enable screen reader
  5. Through the keyboard, navigate to the task action menu
  6. Click enter to activate and use arrow keys to navigate between copy/delete

Expected results: Focus shifts to copy and delete

Actual results: Focus does not shift to the delete button


This behavior is only observed in Chrome and windows using JAWS


Caused by DE62719. JAWS provides arrow key navigation through which the virtual cursor moves without disturbing the actual keyboard focus. However, specific to Chrome, the virtual focus causes issues with the actual focus.


Workaround: Switch off the Virtual Cursor - JAWS has addressed this issue by introducing a toggle-off switch to disable the virtual cursor on chrome with the INSERT+Z command.

After review, this issue will not be fixed based on the above workaround that can instead be used. 

Additional Information

Reference: Learn More, Do More, New Features in JAWS: Turn Off Virtual Cursor for Specific Tabs in Chrome