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Operator Console Alarm Viewer Loads Slowly

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Article ID: 228052

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In UIM/Operator Console (OC), the Alarm Viewer stays on "Loading" for a very long time before eventually loading.

Other pages are responsive and load quickly other than Alarm Viewer.

Cause

corrupted EMS database 

Environment

Release : 20.3.3

Component : UIM OPERATOR CONSOLE - ALARM VIEWER

Resolution

Stop the EMS probe on the primary hub.

Delete the folder ($NIMSOFT_HOME)/nimsoft/probes/service/ems/db/

Start the EMS probe and confirm the above folder gets recreated.

Performance should be improved.