ForgottenPasswordSearch TEWS call failed if Password Hint answer TEWS call sent to another IM node.
The following error shown in IM application server log
ERROR [com.netegrity.ims.tabhandlers.ForgottenPasswordSearchHandler] (default task-4) search(): Could not find a user matching the information provided
This happens usually when there is Load Balancer or Proxy server in-front of multiple IM nodes in cluster environment. The Load Balancer or Proxy has sent the TEWS call at the stage of answering Password Hint to different IM node.
Release : 14.x, multiple IM nodes in cluster
Component : IdentityMinder(Identity Manager)
The full set of TEWS calls for Forgotten Password public task is required to be sent to single IM node.
The full set of TEWS calls for Forgotten Password public task is required to be sent to single IM node. This is the current design.
Configure Load Balancer or Proxy Server to send all the full set of TEWS calls for Forgotten Password public task to a single IM node.