ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

OI Template-IP variable IP not being passed 

book

Article ID: 227943

calendar_today

Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

OI Template-IP variable IP is not being included in the email.

By the documentation, we can receive the IP address as a template variable for all alarms:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-saas/SaaS/common-platform-services/configure-message-templates.html

Why it is not working?

Cause

The IP template variable supports displaying IP address info ONLY if present.  In the case of the OI connector for APM, the current APM agent implementation may not be sending the IP address along with the hostname info to EM for the associated APM vertices and, thus, the IP address may not be present when the OI connector for APM tries to retrieve that information.  The OI connector for APM is working as designed and there does not appear much to change in it is implementation for this issue. 

Environment

Release : 14.6

Component : APM Agents

Resolution

As the resolution for this issue, the following user story has been submitted to our PM/dev team as an enhancement request in our agent dev backlog for considering always sending ip address info along with host info in the associated vertices: 

US786231: ER - 32832078 MANULIFE - OI-DEF-Template-IP - template variable IP not being passed 

 

 

Attachments