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TDM Portal installation fails with Error Status 1603.

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Article ID: 227939

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Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

While trying to upgrade our TDM Portal to TDMWeb-4.9.379.0 the installation fails with the following message:

MSI (c) (E0:24) [16:42:57:318]: Windows Installer installed the product. Product Name: CA Test Data Manager Portal. Product Version: 4.9.379.0. Product Language: 1033. Manufacturer: CA. Installation success or error status: 1603.

Cause

Looking through the Installation log, the underlying error is:

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.  Custom action DeleteFoldersDuringUpgrade script error -2146828218, Microsoft VBScript runtime error: Permission denied Line 12, Column 6,  
MSI (s) (54:BC) [16:42:54:443]: Product: CA Test Data Manager Portal -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.  Custom action DeleteFoldersDuringUpgrade script error -2146828218, Microsoft VBScript runtime error: Permission denied Line 12, Column 6,  

Environment

https://knowledge.broadcom.com/external/article?articleId=164566Release : 4.9.1

Component :

Resolution

According to Microsoft, this error can be caused by corrupt Registry keys.  In this case, rebooting the Windows server resolved the installation problem. However, you may need to take more action, or get your Windows Admin involved.

Additional Information

Also, see additional suggested steps to correct this type of error: "Error: 1720 "There is a problem with this Window Installer package." when installing VIP Access"
https://knowledge.broadcom.com/external/article?articleId=164566