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NetOps Portal Alarm Console show No Data To Display


Article ID: 227937


Updated On:


CA Performance Management - Usage and Administration DX NetOps CA Spectrum


After upgrading to DX Netops Performance Management 21.2.3, Spectrum alarms do not show up in the default alarm console in the DX Netops Portal (CAPC)

The Alarm Console just shows a No Data To Display message.


All supported DX NetOps Performance Management releases 21.2.4 and earlier


Spectrum alarms with control characters for values result in Alarm Console Alarm request processing failures.


Defect DE518900 was opened with the Performance Management Portal engineering team to resolve this. The fix is included in DX Netops Performance Management releases 21.2.5+.

Upgrade to a release 21.2.5 or newer to resolve this failure.

Additional Information

In some cases the EvFormat file tied to the problem Alarm can be modified to properly translate the trap value. Once properly translated the Alarm Console Alarm query processing will no longer fail.