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BSOD when SEP ADC blocks a USB device on Windows 10

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Article ID: 227913

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After plugging in a USB device that's blocked by Application and Device Control (ADC), Windows 10 machine encounters a Blue Screen crash.

Debug of memory dump resembles the following:

Unable to load image \??\C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.1148.0100.105\Bin64\SyDvCtrl64.sys, Win32 error 0n2

IMAGE_NAME:  disk.sys

MODULE_NAME: disk

PROCESS_NAME:  ccSvcHst.exe

FAILURE_BUCKET_ID:  0xCA_2_IMAGE_disk.sys

Environment

SEP 14.3

Windows 10

Resolution

This issue is fixed in Symantec Endpoint Protection (SEP) 14.3 RU2. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.

Additional Information

ESCRT-6457