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Symantec Intelligence Services license expired

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Article ID: 227854

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Updated On:

Products

Security Analytics

Issue/Introduction

If you log in to Security Analytics and notice that the Symantec Intelligence Services license subscription is expired (or about to expire), the license will need to be renewed.

What happens when the Intelligence Services license does expire?  How does that affect the operation of Security Analytics? 

 

Environment

Any version of Security Analytics with an Intelligence Services subscription.

Resolution

If the subscription has expired, the only thing that is affected is the Intelligence Threat reports.  These can be found under the "Threat Intel" category on the reports page.  

All other reports will continue to function without any disruption of service.  If the appliance has any active rules using these Threat reports, they should be disabled until the subscription is renewed. 

If the subscription has been renewed, resubmitting your 16-digit license key in the License Details dialog will update the expiration date after the appliance reboots.  If the new expiration date is not taking effect, contact technical support for assistance.

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