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AS400 - Production Autosys agent not starting after agent upgrade from 11.4 to 11.5

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Article ID: 227848

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Updated On:

Products

CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

AS400 - Production Autosys agent not starting after agent upgrade. Agent services starting after upgrade however its stopped on its own quickly. 

Cause

We could see the following error in nohup.stderr

Unhandled exception
Type=Illegal instruction vmState=0x000535ff
J9Generic_Signal_Number=00000010 Signal_Number=00000004 Error_Value=00000000 Signal_Code=0000001e
Handler1=F05DB398 Handler2=F05D45A8

JVMDUMP039I Processing dump event "gpf", detail "" at 2021/11/06 11:59:38 - please wait.
JVMDUMP032I JVM requested System dump using '/home/AUTOSYS/CA/CA_WA_Agent_R11_3_4/core.20211106.115938.35009.0001.dmp' in response to an event
JVMDUMP010I System dump written to /home/AUTOSYS/CA/CA_WA_Agent_R11_3_4/core.20211106.115938.35009.0001.dmp
JVMDUMP032I JVM requested Java dump using '/home/AUTOSYS/CA/CA_WA_Agent_R11_3_4/javacore.20211106.115938.35009.0002.txt' in response to an event
JVMDUMP010I Java dump written to /home/AUTOSYS/CA/CA_WA_Agent_R11_3_4/javacore.20211106.115938.35009.0002.txt
JVMDUMP032I JVM requested Snap dump using '/home/AUTOSYS/CA/CA_WA_Agent_R11_3_4/Snap.20211106.115938.35009.0003.trc' in response to an event
JVMDUMP010I Snap dump written to /home/AUTOSYS/CA/CA_WA_Agent_R11_3_4/Snap.20211106.115938.35009.0003.trc
JVMDUMP013I Processed dump event "gpf", detail "".

Environment

Release : 11.4

Component :

Resolution

The agent was using Java 1.6 

OS patch was applied to upgrade java to 1.8 and the issue was fixed