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PureStorage profile fail and not connect to the storage system

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Article ID: 227835

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

PureStorage Arrays profile is failure state or  probe not able to  connect to the storage system

Environment

UIM 20.3

Purestorage 1.23 T3

or later

Resolution

Need to check the below point:-

== PureStorage FlashArray//m 50.

== API token to authenticate the connection between the probe and the PureStorage system. You can retrieve the API token from the PureStorage GUI.

== The probe has been verified for URL version 1.4 of the REST API.

== In the probe Raw Configuration  interface > startup section, add -Dhttps.protocols= TLSv1.2,TLSv1.1,TLSv1,SSLv3 to the options key value.

== Restart the PPM and PureStorage  probe and let me know the status.

Increase the memory allocation

Additional Information

Check the log for an out of memory message. 

Task Manager can also be used. Obtain the probe PID to identify the java process for the probe and compare the usage to the current allocation for the probe which can be seen via raw configure > startup > options.