Customer recently implemented Visualizer with HTTPS/SSL.
Administrators are able to launch Visualizer on the Application Server.
Users are unable to launch Visualizer from their workstations.
pdm_tomcat_VIZ.log from SDM log folder contains the following:
Nov 07, 2021 3:18:59 PM org.apache.coyote.http11.Http11Processor service
INFO: Error parsing HTTP request header
Note: further occurrences of HTTP request parsing errors will be logged at DEBUG level.
java.lang.IllegalArgumentException: Invalid character found in method name. HTTP method names must be tokens
at org.apache.coyote.http11.Http11InputBuffer.parseRequestLine(Http11InputBuffer.java:432)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:502)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1623)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:834)
Release : 17.3
Component : CA CMDB VISUALIZER
Visualizer configured on Application Server
Server.xml file not configured