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Upgrade failed
Article ID: 227815
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
Upgrading from 17.2.0.12 to 17.3 failed
In the installation screen installation fails on the post install steps.
An error message pops up referring us to the install.log file.
In the install file we see the following error:
"Couldn't connect to the server - Please check the network and that server daemons are running (Socket error 10061)"
Cause
Sophos Security Suite was causing issues with the installation.
Environment
Release : 17.X
Resolution
I verified no CA processes were running in the Task Manager.
I checked pdm_status to ensure no SDM tasks were running.
In the Task Manager I noticed Sophos was running.
I confirmed with the customer that Sophos was active and running.
We disabled all Sophos Services.
Installation finished.
Feedback
Yes
No
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