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Maintenance Mode alerting is not working when devices are renamed

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Article ID: 227799

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Some robots were renamed during an active Maintenance Mode schedule and we noticed that alarms were not suppressed.

Is this behavior expected?

Cause

Maintenance Mode schedule uses the device id and device id changes anytime a robot name is changed

Environment

Release : 20.3

Component : UIM MAINTENANCE MODE

Resolution

Alarms are expected to come through if the robot is renamed since the robot device id changes.

 Maintenance Mode will not work properly if the robot is renamed after after the robot is configured in Maintenance Mode schedule.