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Webapp: "Reconnect" and "Sign Out" buttons do not work.

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Article ID: 227790

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

We have observed that with WebApp, when the users exit the application, a dialog box is presented with two buttons "Reconnect" and "Sign Out". 

However neither of these buttons do anything when clicked.

Why don't the "Reconnect" and "Sign Out" buttons work?

 

 

 

Cause

The recommended method of exiting the webApp is to use the FILE menu and EXIT.  

Or clicking on the x in the top right of the GUI and selecting OK to sign out.

Environment

Release : 20.2

Component : Spectrum OneClick

Resolution

If the webApp session is not closed in recommended manner, there is a session timeout of 300 seconds by default, during which the session can be resumed without starting a new session.  If the session is lost for whatever reason e.g. network issues, these buttons will be presented but they can only be used during the 300 seconds timeout window.  After that the session is disconnected and you need to log in with credentials.

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