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sisevt and sisap not loaded after installation of Symantec Linux Agent

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Article ID: 227787

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Updated On:

Products

Endpoint Security Complete

Issue/Introduction

After installing Endpoint Protection (SEP) / Symantec Linux Agent, you notice that sisevt and sisap are not loaded. 

Module status:
03/25/21 10:31:14: ------ sisevt status not loaded
03/25/21 10:31:14: ------ sisap status not loaded

The following error is seen in agent_install.log:

10/01/21 17:39:43: install_kmod.. running driver setup
ERROR: modinfo: could not open /etc/symantec/sis/driver/2.6.32-754.el6/sisevt-x86_64-default.ko.xz: Exec format error

Cause

The drivers cannot be extracted from the archive because the xz package isn't installed. 

Environment

RHEL / CentOS minimal installation

Resolution

Install the xz package. (e.g.  sudo yum install xz )

Additional Information

ESCRT-6706