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Why are my webhooks disabled?

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Article ID: 227719

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Updated On:

Products

CA Agile Central SaaS (Rally)

Issue/Introduction

I am running webhooks and sometimes they become disabled and I am not disabling them.

Resolution

Rally will disable any webhooks that fit the following criteria.  

(failed > 10,000 times OR (failed > 100 times AND last success > 7 days ago)

In order to re-enable a webhook it will be necessary for a Rally Subscription Administrator to perform the following:

  1. Navigate to the Admin pages (using the wrench/tool icon in the top right corner of any Rally page)
  2. Select the Extensions menu
  3. Select Webhooks from the drop-down menu
  4. Find the Webhook and set it to "Active"

Rally Webhook Timeouts:

  • We require a socket connection to a server within 1 second or we consider that a failed "connect".
  • We require a response from a server within 2 seconds or we consider that a failed "read".