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Spectrum is taking many attempt to login on Web Console with SPC-OCC-10257 error.


Article ID: 227697


Updated On:


CA Spectrum DX NetOps


 After upgrading Spectrum from 10.4.1 to 21.2.1 users are  unable to login into the console on first attempt and they are seeing the following error:

SPC-OCC-10257 the user XXXX has no privileges when trying to log into Spectrum OneClick


The problem is the customer has a user "campus\aa-smil-cmp" which is being passed to the webapp without the "\" character causing the SPC-OCC-10257 login error.


Release : 21.2.6

Component : Spectrum OneClick


Edit the following file: 


Search for the following line:

name = "${OC_ARGS} -isWebSwing yes -jsessionid <%= session.getId() %> -user <%= request.getUserPrincipal() != null ? request.getUserPrincipal().getName(): ""%>";

Replace it with the following line: 

name = "${OC_ARGS} -isWebSwing yes -jsessionid <%= session.getId() %> ";

Save the file and launch the webapp again.