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SAAS Agent Build 21.6 with CA APM On Prem 10.7 - Not Seeing Called Backends in Triage Map

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Article ID: 227683

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

After installing a new SAAS Tomcat agent tar file,  seeing only frontends but not seeing Called Backends in the Triage Map. Also  not seeing in the Webview Tabs. However, it appears in the Metric Browser.

Environment

Release : SAAS

Component : Integration with APM

Resolution

Triage Map is not supported with Post 10.7 agents which support  Java 11 & Tomcat 9. Java 11 is not supported in APM 10.7 agents. 

So use the Metric Browser Tab and other approaches instead.