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Fields Not Populating Correctly

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Article ID: 227643

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Customer reports when they are submitting a form in Service Catalog, fields are not being populated with the provided information. 

This has always been an issue and has never worked correctly before.

Cause

The script for the offering was not written correctly.

Environment

Release : 17.3

Component : SDM - Catalog

Resolution

Correcting the code written in the script allowed the fields to be populated correctly. 

Additional Information

Try importing a copy of the offering into your lab environment to see if the issue persists.

If the issue persists in the lab environment have the customer reexamine their code.