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Fields Not Populating Correctly

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Article ID: 227643

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Customer reports when they are submitting a form in Service Catalog, fields are not being populated with the provided information. 

This has always been an issue and has never worked correctly before.

Environment

Release : 17.3

Component : SDM - Catalog

Cause

The script for the offering was not written correctly.

Resolution

Correcting the code written in the script allowed the fields to be populated correctly. 

Additional Information

Try importing a copy of the offering into your lab environment to see if the issue persists.

If the issue persists in the lab environment have the customer reexamine their code.