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Fields Not Populating Correctly
Article ID: 227643
Updated On:
Products
CA Service Catalog
Issue/Introduction
Customer reports when they are submitting a form in Service Catalog, fields are not being populated with the provided information.
This has always been an issue and has never worked correctly before.
Cause
The script for the offering was not written correctly.
Environment
Release : 17.3
Component : SDM - Catalog
Resolution
Correcting the code written in the script allowed the fields to be populated correctly.
Additional Information
Try importing a copy of the offering into your lab environment to see if the issue persists.
If the issue persists in the lab environment have the customer reexamine their code.
Feedback
Yes
No
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