After the upgrade of APM to 10.7 GA, we cannot log into the WebView. we observe the following error messages.
[WARN] [com.wily.introscope.webserver] Authentication failed for user <usename>: Error authenticating user <usename> in realm LDAP: Unable to find user "<usename>" because simple bind failed: ldaps-ad.xxxx.xxxx.com:648
[WARN] [org.mortbay.log] AUTH FAILURE: user <usename>
APM environment is integrated with LDAPS.
Release : 10.7.0
Component : Introscope
The cacerts file in APM-Home/jre/lib/security is a completely new file (overwritten by the upgrade/install).
This caused the loss of the certification chain, which then caused the LDAP issue.
Copy certification chain from the backup into the new cacerts file resolved this issue.