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Cannot update 12.1 Web Viewer to Build 217 - Continues to come up as Build 206

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Article ID: 227630

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

Trying to update to Build 217 to solve a production issue. I am having trouble upgrading to 217 on our DEV system.  It worked fine on our TECH system, but here in DEV, I go through the same steps and while I see no error messages, after a Tomcat recycle, the application continues to come up as Build 206.  The WAR file is the same size as in TECH.  I've done a stop and start in TOMCAT manager, and double checked everything.  

Cause

Customer was selecting the wrong update option for the environment - for the way the application is deployed.

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

Ran the update again, but this time instead of selecting option 3 to update the WAR files, selected option 1 to update Tomcat, recycled Tomcat and it came up as Build 217. Explained that option 3 is more for when you are using the CCS Tomcat or Tomcat from another source/vendor. As the customer is using the the Tomcat supplied with/for Web Viewer (Tomcat 9.0.44), option 1 is what should be used. This resolved the problem.