INVALID AHD05461 after consuming createticket method

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The following error appears after consuming createrequest method:

<soapenv: Envelope xmlns: soapenv = "http://schemas.xmlsoap.org/soap/envelope/" xmlns: xsd = "http://www.w3.org/2001/XMLSchema" xmlns: xsi = "http: //www.w3.org/2001/XMLSchema-instance ">
   <soapenv: Body>
      <soapenv: Fault>
         <faultcode> soapenv: Client </faultcode>
         <faultstring> INVALID AHD05461: The assignee needs to save this request AHD05461: The assignee needs to save this request </faultstring>
         <faultactor />
         <detail>
            <ErrorMessage> INVALID AHD05461: The assignee needs to save this request AHD05461: The assignee needs to save this request </ErrorMessage>
            <ErrorCode> 1 </ErrorCode>
         </detail>
      </ soapenv: Fault>
   </ soapenv: Body>
</ soapenv: Envelope>

Environment

Release : 17.3 and above

Component : SDM - WebServices

Resolution

Add the assignee under the <attrVals>

Example (value of interest highlighted)

<soapenv: Envelope xmlns: soapenv = "http://schemas.xmlsoap.org/soap/envelope/" xmlns: ser = "http://www.ca.com/UnicenterServicePlus/ServiceDesk">
   <soapenv: Header />
   <soapenv: Body>
      <be: createRequest>
         <sid> XXXX </sid>
         <creatorHandle> cnt:XXXX </creatorHandle>
         <attrVals>
            <! - 1 or more repetitions: ->
           <string> summary </string>
           <string> Test </string>
           <string> description </string>
           <string> TestSoap </string>
           <string> category </string>
           <string> pcat: 5103 </string>
           <string> customer </string>
           <string> cnt:XXXX </string>
           <string> assignee</string>
           <string> cnt:XXXX </string>
         </attrVals>
         <propertyValues></propertyValues>
         <template> </template>
         <attributes></attributes>
         <newRequestHandle></newRequestHandle>
         <newRequestNumber></newRequestNumber>
      </ ser: createRequest>
   </ soapenv: Body>
</ soapenv: Envelope>