not able to register TAS Service

Products

• DX SaaS

Issue/Introduction

Integrating on premise Spectrum data source for test. Unable to start the SpectrumDataPublisher successful or more in detail, the SpectrumDataPublisher starts but the last test to connect with DX OI fails.

The feedback from run.bat looks as the following

Validating connections...
Spectrum : SUCCESS
TAS : SUCCESS
Jarvis : SUCCESS
OIUrl : FAILED
Validation failed, please check logs for errors.

Followed the documentation of DX Spectrum 21.2.2 (on premise spectrum is on 21.2.2) but without success.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/integrating/ca-spectrum-and-analytics/integrate-ca-spectrum-with-ca-digital-operational-intelligence-using-spectrum-data-publisher.html

Cause

Alarm reconciliation feature is failing, if the alarm reconciliation is set to false, the Spectrum Data Publisher can start.

Environment

Release : SAAS

Component : Integration with APM

Spectrum 21.2.2

Resolution

The integration from 21.2.2 requires a tenant token to be configured, not the agent token available in SaaS connector parameters.

This can be created in the APM section of SaaS, with future plans to allow the tenant token to be generated from the connector parameters section.