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Endpoint Protection VIEtool error message "Unable to get quarantine directory"
Article ID: 227454
Updated On:
Products
Endpoint Protection
Endpoint Security
Issue/Introduction
When running VIEtool in Symantec Endpoint Protection (SEP) 14.3 RU3 the following error message is returned when running the command
vietool.exe c: --generate
ERROR: Cannot determine if quarantine is empty: Unable to get quarantine directory (Error code: 2,147,500,037)
Every command argument used with vietool.exe will produce a similar error.
Cause
VIEtool is unable to find isolate.ini.
Environment
SEP 14.3 RU3 (14.3.5413.3000)
Resolution
A fix for this issue is available in 14.3 RU4.
Workaround
Make a copy of isolate.ini from "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\<version>. Place the copy in the directory VIEtool is being run from.
Feedback
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