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Endpoint Protection VIEtool error message "Unable to get quarantine directory"

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Article ID: 227454

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Updated On:

Products

Endpoint Protection Endpoint Security

Issue/Introduction

When running VIEtool in Symantec Endpoint Protection (SEP) 14.3 RU3 the following error message is returned when running the command

vietool.exe c: --generate

ERROR: Cannot determine if quarantine is empty: Unable to get quarantine directory (Error code: 2,147,500,037)

Every command argument used with vietool.exe will produce a similar error.

Cause

VIEtool is unable to find isolate.ini.

Environment

SEP 14.3 RU3 (14.3.5413.3000)

Resolution

A fix for this issue is available in 14.3 RU4.

Workaround

Make a copy of isolate.ini from "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\<version>.  Place the copy in the directory VIEtool is being run from.