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Enterprise Manager starts under wrong user ID

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Article ID: 227438

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Enterprise Manager is installed under wilyUser

After the start of the EM, we find that EM java process is running under wrong user ID:

Introscope control script started
Starting services

Enterprise Manager is already running (pid 14246)

$ ps -ef |grep 14246
ABCD  14246 21589  0 15:28 pts/1    00:00:00 vim Introscope_Enterprise_Manager.lax

ABCD user ID is wrong. The EM should start under wilyUser as EM installed under wilyUser and it is being started with wilyUser.

Environment

Release : 10.7.0  

Component : Introscope

Resolution

It seems like issue may related to some type of corruption of the EM install. We are able to fix the EM startup issue. Once the EM startup issue is fixed, the EM is starting with the correct user ID.