PDF download errors - Index KB for Clarity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Known issues related to opening / saving PDFs with Clarity / Export related issues for Reports 

Errors you may see include: 

• Failed - Network error
• Couldn't download - Network issue
• Error 401 - User not registered"

This may happen in Advanced reporting, but may also be seen from an action using steps similar to the below:

1. Access a Project or Idea Overview (Actions > Overview)
2. Convert to PDF
3. Try to save the PDF using a Chrome browser and get an error: "Failed – Network Error”. The file is not saved.

Resolution

Table of Contents

• Browser Related issues
• Adobe Reader related issues
• Known Defects
• If the above doesn't help

Browser Related issues

• <MOST COMMON> Report download "Error 401" or "Failed - Network Error" via PDF (using Chrome) - Make sure Download PDF files instead of automatically opening them in Chrome is enabled. 
• Report export function not working when popups are not allowed in browser

Adobe Reader related issues

• PDF error: "Failed network error" in Chrome when Adobe Reader is not installed
• Unable to download/export reports when 'Select as Default PDF Handler' is not set in Adobe

Known Defects

• Chrome and Edge do not download PDFs from Status Reports (DE62391 - Impacts 15.9.3 - Fixed in 16.0)

If the above doesn't help

• See additional troubleshooting steps mentioned at support.google.com at: Chrome blocking downloads or seeing network error?
• Check what PDF Viewer Chrome is set to open PDFs by default. Try changing it to a different PDF Viewer (for example: Adobe PDF Reader)