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PPM Probe error MONS025

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Article ID: 227381

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Sdgtw test connection error PPM Probe error MONS025

Tried below tech doc but problem is still there.

How to solve ppm probe error MONS-025

https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=107991

 

 

Environment

UIM 20.30
sdgtw 2.25
ServiceNow quebec
PPM 20.10

Resolution

Upgrade the PPM Probe to ppm_20.10_HF1 and follow the below step:-

1. Rt-click the ppm probe and Deactivate it

2. Rt-click and delete the ppm probe (on/from the hub that connects to the robot that relates to the probe with the error.)

3. Make sure that the ppm folder is deleted under ~\Nimsoft\probes\service

4. From the local archive on the Primary hub, deploy the mps probe to the Primary hub robot

5. Reinstall the latest version of the ppm probe for the given UIM version

6. Clear the browser cache

7. Try accessing the given probe again using the Admin Console