search cancel

PPM Probe error MONS025


Article ID: 227381


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


Sdgtw test connection error PPM Probe error MONS025

Tried below tech doc but problem is still there.

How to solve ppm probe error MONS-025




UIM 20.30
sdgtw 2.25
ServiceNow quebec
PPM 20.10


Upgrade the PPM Probe to ppm_20.10_HF1 and follow the below step:-

1. Rt-click the ppm probe and Deactivate it

2. Rt-click and delete the ppm probe (on/from the hub that connects to the robot that relates to the probe with the error.)

3. Make sure that the ppm folder is deleted under ~\Nimsoft\probes\service

4. From the local archive on the Primary hub, deploy the mps probe to the Primary hub robot

5. Reinstall the latest version of the ppm probe for the given UIM version

6. Clear the browser cache

7. Try accessing the given probe again using the Admin Console