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Assistance in creating and implementing proper exemption Policies

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Article ID: 227343

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Assistance in implementing proper exemption Policies

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

His env. have Spectrum, SCOM, SNMP, UIM connectors reporting to SOI.

We saw over 20k minor alarms being sent and John said his operation team only cares about Major and Critical severity.

 

We created an Event Policy to filter out all Minor alarms and push the policy to all the connectors.