SES Mobile application log collection

Products

• Endpoint Security
• Endpoint Security Complete

Issue/Introduction

While working with devices enrolled in SES Mobile (mobile devices managed in the Integrated Cyber Defense Manager console, or ICDm), it becomes necessary to collect the Mobile app log.  In SES Mobile the app log can be sent via email, either directly to support, or to another destination first and then uploaded to the case.  

Resolution

For Android:

1.) Open the SEP Mobile app and tap the 3 dash (burger) menu in the upper left.

2.) Go to the Troubleshooting menu.

3.) Tap on Send Logs.

4.) The device's email client will be used to send the logs - provide an email address and send the email: 

For iOS:

1.) Open the SEP Mobile app and tap the Settings menu button in the lower-right:

 

2.) Tap the Troubleshooting menu option:

3.) Tap on Send logs:

4.) Enter the support case number and tap Send: 

5.) The device's email client will be used to send the logs - fill in an email address and tap the send arrow: