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Data Collector will not connect to Data Aggregator

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Article ID: 227327

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

Data collector will not start, shows in DA as note connected

Environment

Release : 20.2

Component : IM Polling

Resolution

Antivirus was locking files and slowing down the system.

If you see the antivirus software taking a high CPU, try stopping this to verify its impact.

Note the Data Collector installation directory should be omitted from scanning:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/installing/prepare-to-install-the-data-collectors.html

 "To avoid database corruption of ActiveMQ broker files, exclude the installation directory, and all its subdirectories, from antivirus scans. Prevent scanning by a local instance of an antivirus client and scanning by a remote antivirus instance"