Notification email Body does not match the Subject

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Users are receiving a Notification email stating that a Change Request should be rejected in the subject however, in the Body of the email it states 'Pending Approval'

Environment

Release : 15.9.3

Component : CLARITY USERS, GROUPS, OBS ADMINISTRATION

Cause

The Notification was updated in the Process that sends this notification

 

Resolution

Steps to correct

1. Go to Administration>>Data Administration>>Processes
2. Search for the Process that sends the notification
3. Go to the Notification tab
4. Click on the Action Item (Process) - New action item
5. Update the Notification Body accordingly