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Notification email Body does not match the Subject

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Article ID: 227309

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Users are receiving a Notification email stating that a Change Request should be rejected in the subject however, in the Body of the email it states 'Pending Approval'

Environment

Release : 15.9.3

Component : CLARITY USERS, GROUPS, OBS ADMINISTRATION

Cause

The Notification was updated in the Process that sends this notification

 

Resolution

Steps to correct

  1. Go to Administration>>Data Administration>>Processes
  2. Search for the Process that sends the notification
  3. Go to the Notification tab
  4. Click on the Action Item (Process) - New action item
  5. Update the Notification Body accordingly