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Fix for the "Policy Services Expired" CRITICAL warning

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Article ID: 227213

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Updated On:

Products

ProxySG Software - SGOS ISG Proxy

Issue/Introduction

After renewal of licenses, the Health Status returns as CRITICAL, with the "Licensing - Policy Services Expiration 0 day left status critical" message/warning.

Environment

Release : 7.x.x.x releases

Resolution

For the "Policy Services Expired" warning, please be informed that this CRITICAL error is linked with a known bug with ID SG-23575, with the resolution planned for SGOS 8.1.x. For the workaround, customers have been requested to implement the CLI command set below on the appliance. Customers have been notified to not forget to enter the "force" subcommand, during the download.

The steps below should resolve the CRITICAL error issue:

ProxySG# config terminal
ProxySG#(config)policy-services
ProxySG#(config policy-services)disable
ok
ProxySG#(config policy-services)download get-now force
ProxySG#(config policy-services)enable
!
!
ProxySG#(config policy-services)exit
ProxySG#(config)exit
ProxySG#