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New UI showing errors on pulling attributes

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Article ID: 227201

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

New UI showing errors after pulling fields in MUX in filters.

Steps to reproduce:

1. login to new UI

2. Go to Ideas

3. Open filter and add any custom attribute

Error shown is "Error retrieving instances".

While doing browser trace we have observed 403 forbidden error.

 

 

Environment

Release : 15.9.1

Component :

Resolution

Resolved the issue by updating firewall rules.