Unable to create an image with a repeated status event 'package status: Retrying'

Products

• Client Management Suite
• IT Management Suite
• Deployment Solution

Issue/Introduction

The preboot environment loads and connects to the Notification server but when the capture task is sent the log repeatedly returns the following error in the DSTask.log file:

2021-07-27 13:22:46 <TRC> Create Image Package: Response Xml:
<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><CreateSoftwareResourceResponse xmlns="http://Altiris/Deployment/"><CreateSoftwareResourceResult><PackageReturnValues><PackageGuid>c4867bf3-aaaf-4306-abbb-99616349ed34</PackageGuid><PackageServerGuid>8e31c392-5452-4939-9309-9bf2e0d5bc94</PackageServerGuid><PackageServerName>SiteServerName</PackageServerName></PackageReturnValues></CreateSoftwareResourceResult></CreateSoftwareResourceResponse></soap:Body></soap:Envelope>
2021-07-27 13:22:46  INFO Create Image Package: New image package has been successfully created, package ID: {c4867bf3-aaaf-4306-abbb-99616349ed34}, Package Server ID: {8e31c392-5452-4939-9309-9bf2e0d5bc94}
2021-07-27 13:22:46 <TRC> Package Download: Package Xml:
<Package id="{c4867bf3-aaaf-4306-abbb-99616349ed34}" priority="normal" urgentDownload="true" fixedStore="false" version="0">
<Source speedTest="true">
        <SiteQuery url="https://<NSServerName>:443/Altiris/NS/Agent/GetPackageInfo.aspx" resource="{6537B92E-F870-4927-B197-87713577EF79}" type="codebases"/>
</Source>
<PartialList/>
</Package>

2021-07-27 13:22:46 <TRC> Package Download: Subscribe to Package Delivery events
2021-07-27 13:22:46  INFO Package Download: Started for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}'
2021-07-27 13:22:46  INFO Package Download: Started for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}'
2021-07-27 13:22:46  INFO Package Download: Finished for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}', package status: Retrying
2021-07-27 13:22:51  INFO Package Download: Started for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}'
2021-07-27 13:22:51  INFO Package Download: Finished for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}', package status: Retrying
2021-07-27 13:23:01  INFO Package Download: Started for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}'
2021-07-27 13:23:01  INFO Package Download: Finished for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}', package status: Retrying
2021-07-27 13:23:21  INFO Package Download: Started for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}'
2021-07-27 13:23:21  INFO Package Download: Finished for package '{c4867bf3-aaaf-4306-abbb-99616349ed34}', package status: Retrying

Environment

ITMS 8.5 RU4, 8.6 RTM (GA)

DS 8.5 RU4, 8.6 RTM (GA)

Cause

Known Issue. Caused by a timing issue in how the Package Server generates the proper Cache folder references and starts downloading the files.

Resolution

A fix has been added to the ITMS 8.6 RU1 release.

A pointfix for 8.5 RU4 is available as a standalone fix for the Package Servers. See KB 198337 "CUMULATIVE POST ITMS 8.5 RU4 POINT FIXES"