From the SDM UI, receive the below error while editing tickets
Following errors are seen in the SDM STDLOGs
sqlagt:Audit_Log 8848 ERROR sqlclass.c 1010 SQL Execute failed: [Microsoft SQL Server Native Client 10.0] [ SQL Code=3621 SQL State=01000] The statement has been terminated.; [Microsoft SQL Server Native Client 10.0] [ SQL Code=2627 SQL State=23000] Violation of PRIMARY KEY constraint 'XPKevent_log'. Cannot insert duplicate key in object 'dbo.event_log'. The duplicate key value is (0)
sqlagt:Default 3612 ERROR sqlclass.c 1010 SQL Execute failed: [Microsoft SQL Server Native Client 10.0] Unspecified error
Service Desk Manager 17.x
All Supported Operating Systems
Please try running the following commands on the SDM server via command prompt:
Alternatively, you can also try recycling the SDM Service.
If the issue still persists, please contact Broadcom Support via a Support Case for further assistance.