Unable to access SESC Portal (sep.securitycloud.symantec.com) with AZURE IDP configured

Products

• Endpoint Security Complete

Issue/Introduction

Azure IDP being used to connect to https://sep.securitycloud.symantec.com/v2/home/dashboard returning error 400 Bad Request

Environment

ICDm Portal

AZURE IDP

Resolution

If the access is no longer possible to ICDm you can workaround this by a direct access link to the portal:

Sign in to the console using the direct link:

https://us.securitycloud.symantec.com/oidc/authorize?okta_admin_flow=1

Once connected remove the AZURE IDP integration from: Settings > Access and Authentication

Connect once again to the portal : https://sep.securitycloud.symantec.com/v2/landing

Integrate Azure IDP again, test the login the Error 400 should be cleared.

Note: sometimes you get a 400 Error, if you reload the page the access to the portal works, or open a new tab and attempt login to portal this will work as well.