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Unable to access SESC Portal (sep.securitycloud.symantec.com) with AZURE IDP configured

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Article ID: 227159

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Updated On:

Products

Endpoint Security Complete

Issue/Introduction

Azure IDP being used to connect to https://sep.securitycloud.symantec.com/v2/home/dashboard returning error 400 Bad Request

Environment

ICDm Portal

AZURE IDP

Resolution

If the access is no longer possible to ICDm you can workaround this by a direct access link to the portal:

Sign in to the console using the direct link:

Once connected remove the AZURE IDP integration from: Settings > Access and Authentication

Connect once again to the portal : https://sep.securitycloud.symantec.com/v2/landing

Integrate Azure IDP again, test the login the Error 400 should be cleared.

Note: sometimes you get a 400 Error, if you reload the page the access to the portal works, or open a new tab and attempt login to portal this will work as well.

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