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Power Eraser definition is not updated on Endpoint Protection Manager 14.3 RU1 and greater.

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Article ID: 227158

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Updated On:

Products

Endpoint Protection

Issue/Introduction

New Power Eraser definition "10/21/2021 r53" is released on 10/27/2021 but Symantec Endpoint Protection Manager (SEPM) 14.3 RU1 and greater do not update it.

lux.log:

14:37:39.401056  [Component Result - START]
14:37:39.401056   Component ID: {95B67354-0A93-1B05-74DA-071086EE029F}
14:37:39.402058   Display Name: SEPM SMR Definitions 14.3 RU3
14:37:39.402058   PVL: SEPM SMR Definitions 14.3 RU3_MicroDefsB.CurDefs_SymAllLanguages
14:37:39.403053   Result Code: 0x00010000
14:37:39.404061   Result Message: OK
14:37:39.405052   [Package Result - START]
14:37:39.406061    File: 1635355873jtun_smrfull.7z
14:37:39.407054    Result Code: 0x80010766
14:37:39.407054    Result Message: FAIL - decompression failed
14:37:39.408140   [Package Result - END]
14:37:39.409059  [Component Result - END]

Environment

SEPM 14.3 RU1 and greater

Resolution

This issue is fixed in new Power Eraser definition "10/28/2021 r118".

Additional Information

ESCRT-8388