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DevTest Server installation can't be removed cleanly due to a missing file.

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Article ID: 227140

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Updated On:

Products

Service Virtualization

Issue/Introduction

Try to uninstall DevTest 10.6 by running the uninstall.exe on a Windows server and getting the below error:

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java.lang.RuntimeException: java.io.FileNotFoundExceptio DevTest_Home\.install4j\files.log The system cannot find the file specified at com.install4j.runtime.installer.helper.fileinst.FileInstaller$5.run(Unknown Source)
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Cause

Corrupted file DevTest_Home\.install4j\files.log caused the issue.

Environment

Release : 10.6

Component : Service Virtualization

Resolution

Looked at the files.log file in DevTest_Home\.install4j folder and it is of 0 bytes and it should be of few KB. Follow the below steps to resolve the issue:
 
. Reinstall DevTest into the same folder. 
. Verify the files.log created in DevTest_Home\.install4j folder and it should be of few KB.
. Try running the uninstalli.exe again and able to uninstall it successfully.
. Verify the DevTest Services removed or not and also check the DevTest 10.6 program in the Control Panel->Uninstall list to make sure it is not shown.
 
 

Additional Information

Uninstall DevTest Server:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/devops/devtest-solutions/10-5/installing/installing-and-configuring-devtest-server/uninstall-devtest-server.html