Just upgraded DX NetOps and users are finding now that when they use the search bar for items they were able to previous search for, the search is now coming back with an undefined error in their screen. Search still works as it did for full administrator users but is failing for normal users. The users will do a search on a portion of the alias. They have the role "View Item Display Name or Name Alias".
Here's what they are seeing (happens for score = All or scope = Names):
The error is returned for select users, not all users, when using Global Search on any page in Portal. Some users don't see the problem.
WARN | qtp521273050-32339 | 2025-05-06 11:36:16,833 | com.ca.im.portal.site.ModelMgr | Exception updating model 98098_1 to stage Initialize java.util.NoSuchElementException: Template properties are not allowed for users. PageID=98098 ModelID=265
ERROR | qtp1238861789-570505 | 2025-05-06 11:36:17,654 | com.ca.im.portal.render.desktop.BaseRenderer
| ViewContainerRenderer(0_24).getChildRenderer() has no child models
All supported DX NetOps Performance Management releases
Unknown cause rooted in bad entries in MySql post upgrade.
To resolve this run the following MySQL commands on the Portal web server MySql servers CLI. Default paths shown.
Once the delete statement is run, the issue will be resolved.