Users unable to use search bar, returns undefined

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

Just upgraded from DX NetOps 20.2.9 to 21.2.3 and users are finding now that when they use the search bar for items they were able to previous search for, the search is now coming back with an undefined error in their screen.  Search still works as it did for full administrator users but is failing for normal users.  The users will do a search on a portion of the alias.  They have the role "View Item Display Name or Name Alias" as was in 20.2.9

 

Here's what they are seeing (happens for score = All or scope = Names):

The following was logged in the PCService.log file when the issue is reproduced:

 

WARN  | qtp521273050-32339       | 2021-10-21 11:26:00,150 | com.ca.im.portal.site.ModelMgr
      | Exception updating model 98098_1 to stage Initialize
java.util.NoSuchElementException: Template properties are not allowed for users. PageID=98098 ModelID=265

Environment

Release : 21.2

Component : IM Reporting / Admin / Configuration

Resolution

Run the following MySQL syntax to fix the issue:

$ mysql -P 3308 -unetqos -p netqosportal

delete from model_properties where pageid=98098 and tenantid=8 and userid<>0 and modelid=265;