How to clear an EDR's peristent Critcal Error - "EDR Needs Attention (Device encountered service malfunction but has recovered)"

Products

• Endpoint Detection and Response

Issue/Introduction

The EDR continually displays the Critical Error "EDR Needs Attention (Device encountered service malfunction but has recovered)" for days and seemingly never rescinds.

 

 

Environment

EDR 4.6

Cause

A service that doesn't start or persistently fails.

Resolution

1) Restart the EDR

2) If the error persists after restart, please create a support case to troubleshoot further.