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How to get the serial number from Reporter's diagnostics file.


Article ID: 227065


Updated On:


Reporter-VA Reporter


When a Reporter generates a diagnostics file called "", there is a way to find out the serial number of the Reporter beside getting the serial number from the customer or the case details.


There is a file called "telemetry_data.log" under this path "\data\bluecoat\bcreporter\server\system" where it contains the serial number of the Reporter, for example:


So the serial number of the Reporter is "1234567890".