Configured a custom status entry using sn_customized_status, but the alarms are not getting close on the UIM side when closed in SNow.
Release : 20.3
Component : UIM - SDGTW
The problem was related to how the entries were put in with spacing.
This is working now after we changed:
sn_customized_status = Open = 1, In Queue = -5, Work in progress = 2, Closed Complete = 3, Closed Incomplete = 4, Closed Skipped = 7, Pending 3rd Party = -4
sn_customized_status = Open=1,In Queue=-5,Work in progress=2,Closed Complete=3,Closed Incomplete=4,Closed Skipped=7,Pending 3rd Party=-4