"Status" and "Alarm Id" fields value always showing "NA" for Service Alarms

Products

• DX Operational Intelligence

Issue/Introduction

We configured Webhook channel (with Slack-Webhook). When we receive alarms, we see following issue.

"Status" and "Alarm Id" fields value always showing "NA" for Service Alarms.

However we get the proper values for Application and Log alarms.

 

Environment

Release : 20.2

Component : CA DOI NOTIFICATIONS

Resolution

For the service alarms the "attribute name" names are different from raw alarms

For Webhook channel while selection the webhook payload the user can choose alarm attributes from message picker depending by alarm type

${status} is the status field
${sa_unique_id} is from the alarm id

Please check the below for further details:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-saas/SaaS/common-platform-services/channels/integrate-webhooks/Generic-Webhook.html#concept.dita_52813067-f6fb-4515-a37f-c7c8b8236069_ServiceAlarmPayloadKeys

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-saas/SaaS/common-platform-services/channels/integrate-webhooks/Slack.html