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Unable to load licenses from NS server. The request failed with the error message: -- <head><title>Document Moved</title></head>

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Article ID: 226938

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Updated On:

Products

Client Management Suite IT Management Suite

Issue/Introduction

Symantec Installation Manager (SIM) returns the following error as seen in the Log Viewer when trying to make a change to the SQL server configuration:

Unable to load licenses from NS server.
The request failed with the error message:
--
<head><title>Document Moved</title></head>
<body><h1>Object Moved</h1>This document may be found <a HREF="https://<NS Server>/Altiris/NS/Services/LicensingWebService.asmx">here</a></body>
--.
   [System.Net.WebException @ System.Web.Services]
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Altiris.NS.Licensing.LicensingWebServiceProxy.GetLicenseStatus()
   at Symantec.Installation.Model.LicenseManager.<LoadLicensesFromServer>d__33.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at Symantec.Installation.Model.LicenseManager.LoadFromServer(Func`1 getLicXml)
   at Symantec.Installation.Model.LicenseManager.LoadLicenses()

Exception logged from: 
   at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)
   at Symantec.Installation.Model.LicenseManager.LoadLicenses()
   at Symantec.Installation.Model.LicenseManager.RefreshLicenses(Boolean force)
   at Symantec.Installation.Model.LicenseManager.<RefreshLicensesTask>b__44_0()
   at System.Threading.Tasks.Task.Execute()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot)
   at System.Threading.Tasks.Task.ExecuteEntry(Boolean bPreventDoubleExecution)
   at System.Threading.ThreadPoolWorkQueue.Dispatch()


-----------------------------------------------------------------------------------------------------
Date: 10/22/2021 11:34:05 AM, Tick Count: 296431359 (3.10:20:31.3590000), Host Name: <NS Server>, Size: 2.41 KB
Process: SymantecInstallationManager (1472), Thread ID: 13, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.Model.LicenseManager.LoadLicenses

Cause

The Notification Server didn't have access to www.solutionsam.com and there too was a HTTP to HTTPS redirect using URL Rewrite. 

Environment

Release: ITMS 8.5 RU4

 

Resolution

Fixed by enabling internet access to www.solutionsam.com and disabling the IIS HTTP to HTTPS redirect using URL Rewrite.