Control Compliance Suite, running a query job and it is hanging
Release : 12.5.2
Could be the scope of the job, just a lot of data that is being collected making it appear that the job is hung.
Or could be a sick CCS Manager
Enable Job Traceability to help identify the CCS Manager(s) doing the collection. Can get details if the threads for the Manager are obsolete or not.
Option is available in CCS console’s jobs view to dump trace for an executing job. However, the option is not enabled by default. Following steps needs to be done to enable the option:
The job trace is dumped as an HTML/XML. The required data is present in hierarchical way i.e. job can be traced from APS to DPS to WorkerProcess or parent job to child job. Traceability to agent is not covered.
The trace is available only for running jobs\sub-jobs and not for completed jobs\sub-jobs.
Once the option is enabled in console then trace can be dumped for selected job or all running jobs. From the Jobs workspace use the 3 dots dropdown menu to access the "Trace running jobs" option.
If the job is not showing up just select the option to dump all jobs.