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HTTP Timeouts when opening policies - Server Error in 'Altiris/SoftwareManagemenetSolution' Application

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Article ID: 226901

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Updated On:

Products

Client Management Suite

Issue/Introduction

When opening a policy, it fails to load.

Error in the logs:

HTTP Request failed:

/Altiris/SoftwareManagementSolution/ManagedDelivery/TaskDetails.aspx?ItemGuid=885ac997-b517-4936-8cb0-2a60aab09540

 

Request timed out.

 

 

 

Cause

IIS execution time out while loading the page.

 

Environment

8.x

Resolution

Increasing the ExecutionTimeout in the website which is shown in the error could resolve this issue:

  • In IIS manager to edit executionTimeout setting (Under /Altiris/SoftwareManagementSolution/ManagedDelivery Click on "Configuration Editor"):
    • IIS> NS> Sites> Default Website> Altiris> SoftwareManagementSolution > Managed Delivery

   

  • Under the Configuration Editor, make sure you have selected "System.web/httpRuntime" under the Section dropdown
  • Change the "ExecutionTimeout" value from "00:01:50" to "00:10:00" minutes and click Apply.

 

 

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